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Access and Other Carriers WSS Program    

Customer Service Contacts(MS-Word)

  • Collocation Service Center (CSC)
  • IS Call Center (ISCC)
  • Local Service Center (LSC)
  • Mechanized Customer Production Support Center (MCPSC)
  • Senior Carrier Account Manager (SrCAM)
  • Wholesale Support Managers (WSMs)
  • Number Portability Service Center (NPSC)
  • Structure Access Managers (C&E)
  • Mechanized CLEC Escalation Matrix (application)

Contract Management

Handbook Job Aid

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