CLEC Customer Service Contacts
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Customer Service Contacts | |||
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This section contains the roles and responsibilities for the Customer Service Contacts. This includes the following:
IS Call Center (ISCC)
Local Service Center (LSC)
Mechanized Customer Production Center (MCPSC)
Senior Carrier Account Manager (SrCAM)
Wholesale Support Managers (WSM)
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Escalation Matrix | |||
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This secure/protected section contains escalation processes matrices that will allow the CLEC to expedite the resolution of problems should they arise.
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