| You can contact the IS Call Center by calling 877-681-2271 and selecting option 3 from the menu. |
| Trouble tickets must be opened with the IS Call Center prior to beginning any escalation process. Please contact ISCC to escalate your ticket. For all other escalation issues, please contact the individuals listed below. |
| IS Call Center Escalation Contacts |
|
ISCC handle all OSS system availability or connectivity issues. In addition, ISCTECH handle file transfer setup issues.
|
|
| BEST to escalate through |
ISCTECH@att.com |
| If no reply there, Jamie Lamb |
314-345-8064 |
| Or, Van Lam |
972-405-6358 |
| |
| Senior Technical Director for IS Call Center |
| Casey Seibert |
618-409-0561 |
| |
|
| |
| User ID set up or processing issues. |
| We handle all User ID set up or processing issues |
| Jamie Lamb |
314-345-8064 |
| |
| Senior Technical Director for ID Issues |
| Casey Seibert |
618-409-0561 |
| |
|
| |
