| You can contact the IS Call Center by calling 877-681-2271 and selecting option 3 from the menu. |
| Trouble tickets must be opened with the IS Call Center prior to beginning any escalation process. For escalating above the IS Call Center, please contact the individuals listed below. |
| IS Call Center Escalation Contacts |
| We handle all OSS system availability or connectivity issues. In addition, we handle all initial network setup (circuit, firewall, IP issues) and file transfer setup issues. |
| BEST to escalate through |
ISCTECH@att.com |
| If no reply there, Jamie Lamb |
314-345-8064 |
| Or, Van Lam |
972-405-6358 |
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| Senior Technical Director for IS Call Center |
| Casey Seibert |
618-409-0561 |
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| User ID set up or processing issues. |
| We handle all User ID set up or processing issues |
| Jamie Lamb |
314-345-8064 |
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| Senior Technical Director for ID Issues |
| Casey Seibert |
618-409-0561 |
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