
How to Contact Us
You can contact the IS Call Center by calling 877-681-2271 and selecting option 3 from the menu. | |
Trouble tickets must be opened with the IS Call Center prior to beginning any escalation process. For escalating above the IS Call Center, please contact the individuals listed below. | |
IS Call Center Escalation Contacts | |
We handle all OSS system availability or connectivity issues. In addition, we handle all initial network setup (circuit, firewall, IP issues) and file transfer setup issues. |
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Brian Godwin | 404-323-8513 (office) BEST to escalate through ISCTECH@att.com |
Steve Long | 314-295-5841 (office) |
Roderick Longs | 314-450-3374 (office) |
Senior Technical Director for Issues Above | |
Gregory Rounds 314-340-0603 | |
Brian Godwin 404-323-8513
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User ID set up or processing issues. | |
We handle all User ID set up or processing issues | |
Laura Diesen 314-340-9319 (office) | |
Brenda Kendrick 972 -405-6360 | |
Senior Technical Director for ID Issues | |
Gregory Rounds 314-340-0603 | |
Brian Godwin 404-323-8513
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