How to Contact Us
| You can contact the IS Call Center by calling 877-681-2271 and selecting option 3 from the menu. | |
| Trouble tickets must be opened with the IS Call Center prior to beginning any escalation process. For escalating above the IS Call Center, please contact the individuals listed below. | |
| IS Call Center Escalation Contacts | |
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We handle all OSS system availability or connectivity issues. In addition, we handle all initial network setup (circuit, firewall, IP issues) and file transfer setup issues. |
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| Brian Godwin | 404-323-8513 (office) BEST to escalate through ISCTECH@att.com |
| Steve Long | 314-295-5841 (office) |
| Roderick Longs | 314-450-3374 (office) |
| Senior Technical Director for Issues Above | |
| Gregory Rounds 314-340-0603 | |
| Brian Godwin 404-323-8513
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| User ID set up or processing issues. | |
| We handle all User ID set up or processing issues | |
| Laura Diesen 314-340-9319 (office) | |
| Brenda Kendrick 972 -405-6360 | |
| Senior Technical Director for ID Issues | |
| Gregory Rounds 314-340-0603 | |
| Brian Godwin 404-323-8513
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