Structure Access 21 State
AT&T Structure Access Request Process Changes Effective November 1, 2026
AT&T has instituted new processes for requesting access to AT&T structure. Please review the processes listed below to ensure you are following the latest requirements.
General Information & Support
- View AT&T Structure Access guidelines
- Contact the AT&T Structure Access Team
- Access the AT&T Facility Portal
- AT&T Facility Portal Support
Account & Billing Management
- Add, update, or remove authorized contacts for my company
- View the current AT&T Structure Access rates
- Access and view my Structure Access billing
Agreements & Company Changes
- Negotiate a new Structure Access Agreement
- Amend my existing Structure Access Agreement
- Assign my Structure Access Agreement and/or assets to another company
- Change my company's name on my existing agreement and/or within AT&T's systems
Authorized Contractor Management
- View AT&T authorized contractors
- View Attacher authorized contractors
- Add an Attacher authorized contractor
- Become an AT&T authorized contractor IMPORTANT: Contractors should only request to be an AT&T authorized contractor if they plan to bid on and perform work for AT&T.
Structure Access Requests
Facility Portal
- Request AT&T pole or conduit records
- Submit an attachment request (Only available in the following states: CA, NV)
- Submit a notification to overlash an existing attachment (Only available in the following states: CA, NV)
- Submit a request to rebuild an existing attachment (Only available in the following states: CA, NV)
- Access an AT&T manhole for maintenance or presurvey work (Only available in the following states: CA, NV)
- Submit a request for an emergency conduit reservation (Only available in the following states: CA, NV)
Notification to AT&T
- Notify AT&T of One Touch Make Ready (OTMR) construction start or completion affecting AT&T attachments on non-AT&T owned poles
- Invoke self-help remedy for make-ready work affecting AT&T attachments
- Notify AT&T of removal of attachments on AT&T owned pole(s)
General Information & Support
View AT&T Structure Access guidelines
AT&T's Structure Access guideline documents are shown below:
Contact the AT&T Structure Access Team
IMPORTANT: The contacts listed here ONLY address issues associated with Structure Access and are not appropriate contacts for any other issue(s).
Current contacts for the AT&T Structure Access Team can be found here: Points of Contact for Structure Access
Access the AT&T Facility Portal
The AT&T Facility Portal provides access to AT&T solely owned and jointly owned pole data. This pole data is currently only available to the following groups: California Public Utilities Commission Staff, California state and local government officials, California Major Pole Owners, and 3rd Party Attachers (requires an active structure access agreement with AT&T).
If you meet the requirements listed above and would like to request access to the AT&T Facility Portal, please follow the process listed in the AT&T Facility Portal Access Instructions.
Additional information concerning the AT&T Facility Portal can be found below:
- Frequently asked questions: AT&T Facility Portal FAQ
- Security questions and AT&T's response: AT&T Facility Portal Security Questions and Response
- Glossary of terms: AT&T Facility Portal Glossary
AT&T Facility Portal Support
Requests for support for the AT&T Facility Portal and the associated processes should be directed as follows:
- Facility Portal access issues: Use the chat support feature located on the AT&T Business Center if you have access to the AT&T Facility Portal but are having issues logging in.
- Request submittal process: Reach out to the appropriate contact listed in the Points of Contact for Structure Access.
- Technical issues: Submit an email request for help to ASAC Support explaining the issue that you are needed help with.
- Field descriptions: AT&T Facility Portal Field Descriptions Job Aid
Structure Access Requests
Request AT&T pole or conduit records
NOTE: To view AT&T pole or conduit records, you must have an active Structure Access Agreement with AT&T that includes the specific state where the facilities are located and you must be listed as an authorized contact within AT&T’s system for the company listed in the agreement.
- Pole information - Facility Portal Pole Information Report Job Aid
- Conduit information (available in CA & NV) - Facility Portal Conduit Information Request Job Aid
Submit an attachment request
The structure access process starts when an Attaching Party notifies AT&T of its wish to access AT&T's structure.
The following table lists various types of information that an Attaching Party may be required to provide:
| Pole |
|---|
| All drawings or maps that provide details for the location of the work to be performed, the type of work being done, and any schematics/details of facilities being placed. |
| Municipality and street names/addresses, primary & subsequent placement paths, identity of subject AT&T poles including pole number(s) and latitude/longitude. |
| Location, type, size, weight, height of attachment(s) and equipment being placed to include ancillary equipment, splices, and cable loops. |
| Existing attachment(s) and height(s) for any attachment(s) on the pole(s). |
| All make-ready work required by any existing attacher. |
| Attaching Party point of contact and telephone number/email along with company doing work. |
| Conduit |
|---|
| All drawings or maps that provide details for the location of the work to be performed, the type of work being done, and any schematics/details of facilities being placed. |
| Identification of start and end of work, i.e. MH or bldg. number, street address, distance to next MH. |
| Cable outside diameter (OD), cable type (copper, fiber, coaxial), number of tubes, voltage to ground and maximum current of any conductor, spare ducts/innerducts. |
| Splices and/or how much slack to be placed in a MH. |
| Make-ready work required with details, including knockouts or core boring required. |
| Attaching Party point of contact and telephone number/email along with company doing work. |
IMPORTANT: Some areas may require additional documents beyond what is outlined above. Please reach out to the Local Structure Access Team to ensure you have all required documentation for a complete request prior to submittal.
Pole Attachment Request
Conduit Attachment Request
Submit a notification to overlash an existing attachment
Submit a request to rebuild an existing attachment
Access an AT&T manhole for maintenance or presurvey work
Submit a request for an emergency conduit reservation
Request make ready for AT&T attachments on a non-AT&T owned pole
To request make ready be performed for AT&T attachments on a non-AT&T owned pole, provide your name, address, phone number, email address, and a brief desciprition of the work requested to the appropriate contact listed below:
| State | Phone | |
|---|---|---|
| AL, FL, GA, IL, IN, KY, LA, MI, MS, NC, OH, SC, TN, WI | gen1361@att.com | 888-901-2779 |
| CA, NV | g24685@att.com | 888-964-7072 |
| AR, KS, MO, OK, TX | g12599@att.com | 888-964-7072 |
Notify AT&T of One Touch Make Ready construction start or completion affecting AT&T attachments on non-AT&T owned poles
Upon receiving an OTMR permit from the pole owner to perform make-ready construction affecting AT&T attachments on a non-AT&T owned or jointly owned pole, Attaching Party must provide notification of the start date and completion date of all make-ready work performed on AT&T attachments as follows:
- Prior to performing the permitted make-ready affecting AT&T attachments, Attaching Party will complete the AP Notification of MR Construction Start date FO Poles form and submit it to the Local Structure Access Team.
- Upon completion of the permitted make-ready on AT&T attachments located on an AT&T pole (or AT&T owned grade on a jointly owned pole), Attaching Party will complete the AP Notification of MR Construction Complete date FO Poles form and submit it to the Local Structure Access Team.
Invoke self-help remedy for make-ready work affecting AT&T attachments
When an Attaching Party elects to invoke the self-help remedy for make-ready work affecting AT&T attachments, Attaching Party must provide notification of the start date and completion date of all make-ready work performed on AT&T attachments as follows:
- AT&T Owned or Jointly Owned Poles
- Prior to performing the permitted make-ready on AT&T attachments located on an AT&T pole (or AT&T owned grade on a jointly owned pole), Attaching Party will complete the AP Notification of MR Construction Start date ATT Poles form and submit it to the issuer of the permit.
- Upon completion of the permitted make-ready on AT&T attachments located on an AT&T pole (or AT&T owned grade on a jointly owned pole), Attaching Party will complete the AP Notification of MR Construction Complete date ATT Poles form and submit it to the issuer of the permit.
- Prior to performing the permitted make-ready on AT&T attachments located on an AT&T pole (or AT&T owned grade on a jointly owned pole), Attaching Party will complete the AP Notification of MR Construction Start date ATT Poles form and submit it to the issuer of the permit.
- Foreign Owned (FO), Non-AT&T Owned Poles
- Prior to performing the permitted make-ready affecting AT&T attachments, Attaching Party will complete the AP Notification of MR Construction Start date FO Poles form and submit it to the Local Structure Access Team.
- Upon completion of the permitted make-ready on AT&T attachments located on a foreign owned (FO), non-AT&T owned pole, Attaching Party will complete the AP Notification of MR Construction Complete date FO Poles form and submit it to the Local Structure Access Team.
- Prior to performing the permitted make-ready affecting AT&T attachments, Attaching Party will complete the AP Notification of MR Construction Start date FO Poles form and submit it to the Local Structure Access Team.
Notify AT&T of my removal of attachment(s)
When Attaching Party no longer intends to occupy space in or on AT&T's structure, Attaching Party must provide written notification to AT&T by completing Notification of Surrender or Modification of Attachment License form and submit it to the Local Structure Access Team.
| Guidelines | top | ||
|---|---|---|---|
| Revised: 11/02/26 |
|
Structure Access Points of Contact | |
| Revised: 07/31/19 |
|
Guidelines for Boxing and Bracketing | |
| Revised: 01/03/25 |
|
Annual/Semi-Annual Invoice Retrieval Job Aid | |
| Revised: 11/02/26 |
|
Structure Access Guidelines | |
| Forms | top | ||
|---|---|---|---|
| Revised: 03/24/25 |
|
Assignment Request Form | |
| Revised: 02/24/25 |
|
Structure Access Negotiations Request Form | |
| Revised: 11/02/26 |
|
Application (APP-002) | |
| Revised: 03/15/21 |
|
Conduit Data Sheet (COND-001) | |
| Revised: 10/17/23 |
|
Letter of Authorization for Applications, Record Reviews, Billing & Notices (LOA) | |
| Revised: 03/15/21 |
|
Manhole Detail Requirements (MHDET-001) | |
| Revised: 09/23/25 |
|
Manhole/Vault Access (MHACC-002) | |
| Revised: 03/23/22 |
|
Notification of Surrender or Modification of Attachment License (SUR-MOD) | |
| Revised: 10/29/25 |
|
Notification to Overlash/Rebuild (NOR) | |
| Revised: 05/29/24 |
|
Records Review Request (REC-REV-002) | |
| Revised: 03/15/21 |
|
Request for Emergency Conduit Reservation (EMER-002) | |
| Revised: 03/15/21 |
|
Request to Core Bore or Modify Manhole (CORE-002) | |
| Attacher Notification of Construction Start and Completion forms | top | ||
|---|---|---|---|
| Revised: 12/07/21 |
|
AP Notification of MR Construction Complete date ATT Poles | |
| Revised: 12/07/21 |
|
AP Notification of MR Construction Complete date FO Poles | |
| Revised: 12/07/21 |
|
AP Notification of MR Construction Start date ATT Poles | |
| Revised: 12/07/21 |
|
AP Notification of MR Construction Start date FO Poles | |
| Revised: 06/11/26 |
|
AP Notice of Completion | |
| FCC 18-111 Order Forms | top | |||
|---|---|---|---|---|
|
Please Note: | |||
| * These forms are only to be used if an Attaching Party has an executed Category B or FCC Agreement and wishes to invoke any part of the FCC 18-111 Order. An Attaching Party wishing to execute a new, or amend an existing, Structure Access agreement to include these provisions must submit a request per the New Agreement Negotiation Process listed on this page. | ||||
| Revised: 07/30/24 |
|
Applicant Submission of Authorized Contractor Instructions | ||
| Revised: 09/29/26 |
|
Applicant Submission of Authorized Contractor | ||
| AT&T Authorized Contractor List | top | ||
|---|---|---|---|
| Revised: 07/31/26 |
|
Conduit or Pole attachment pre-construction survey | |
| Revised: 08/05/26 |
|
Pole attachment make-ready work | |
| Revised: 07/31/26 |
|
Civil Engineering for conduit/pole attachment | |
| Revised: 07/31/26 |
|
Conduit cable/duct placement | |
| Revised: 03/09/26 |
|
Pole testing and treatment | |
| Attacher Authorized Contractor List | top | ||
|---|---|---|---|
| Revised: 10/21/26 |
|
Conduit or Pole attachment pre-construction survey | |
| Revised: 10/21/26 |
|
Pole attachment make-ready in communications space | |
| Revised: 10/21/26 |
|
Pole attachment make-ready in above communications space | |
| Revised: 04/22/26 |
|
Conduit cable/duct placement | |
| Rates and Optional Agreements | top | ||
|---|---|---|---|
|
|
Rates and Optional Agreement | ||
| Regional | top | ||
|---|---|---|---|
|
|
West-California General Order | ||
| Revised: 05/05/20 |
|
West-AT&T CA Non-Disclosure Agreement | |
