SBC SimpleLink Enhanced SM

Confirmation of Service Order

By executing this Confirmation Order (the "Order" or “Agreement”), the undersigned customer (“Customer”) hereby subscribes to the SBC SimpleLink Enhanced SM plan (“SimpleLink Enhanced SM Plan” or the “Plan”) (the Plan selected will be based upon the selections on Attachments hereto), an optional volume discount plan. Your election on the Attachments hereto, incorporated by reference herein, of the Minimum Monthly Revenue Commitment (“MMRC”) and contract term, along with your signature indicates your acceptance of all the terms and conditions of SimpleLink Enhanced specified on Attachment A hereto, and of all the terms and conditions of the applicable SBC tariffs which are filed with the appropriate public utilities commission, including, but not limited to, regarding Monthly Under Utilization Charges and Early Termination Charges. The discounts will appear on the first billing statement after SBC receives an executed Confirmation of Service Order (with all attachments also signed).

The provisions provided below are provided herein for convenience only and do not supercede or modify the tariff in any way. In the event a tariff provision is changed in any way, the following is hereby modified at the same time to reflect that change.

The following terms and conditions apply to the SBC SimpleLink Enhanced SM Plan.

Account Telephone Numbers. Customer may include up to ten (10) Account Telephone Numbers (“ATN”) in the service covered by this Agreement. Each ATN and the Main Customer Account Number subject to this Agreement must originate from the same state to qualify for the discounts. Customer may add to or change the ATN’s set forth in the Order Form from time-to-time consistent with the requirements set forth in this section. To be eligible for discounts under this Agreement, Customer must notify SBC of any such changes or additions to the ATN’s. This Agreement shall control in the event of any inconsistency between the applicable tariff and the terms of this Agreement. The designated Main Account Telephone Number must be one which appears on a bill currently rendered by SBC.

Failure to Meet MMRC. SimpleLink Enhanced SM customers who fail to meet the MMRC requirement will be billed an under utilization amount equal to the difference between the Customer's selected MMRC and the actual amount of billed charges defined as contributory in the tariff during the monthly period.

Early Termination Charges. If Customer terminates participation in the Plan prior to the expiration of the term, SBC will assess a termination charge against Customer calculated in the following manner:

Termination charges are equal to 50% (35% for IL) of the MMRC multiplied by the number of months remaining in the term of the SimpleLink Enhanced SM Plan. (For a partial month, if the amount of revenue is less than Customer's MMRC commitment, Customer shall pay to SBC the difference between 50% (35% for IL) of the MMRC and the actual amount billed revenue.)

Early Termination may not apply under the following conditions. Each condition is at the Customer’s option and request:

90-Day Termination Right. If Customer subscribes to the SimpleLink Enhanced SM Plan for a term of 24, or 36 months, Customer may terminate participation in the Plan within 90 days from the Effective Date, without incurring early termination charges. However, if Customer had terminated another SBC toll, access or usage term plan to subscribe to this SimpleLink Enhanced SM Plan, the Customer is not eligible for this Satisfaction Guarantee.

Customer may terminate this SimpleLink Enhanced SM Agreement without liability provided: a) the Customer enters into a new access or local usage plan with a term period which is equal to or greater than the time remaining on its SimpleLink Enhanced Agreement, and b) the new revenue commitment on the new agreement is equal to or greater than the remaining revenue commitment under the then-in-effect Agreement.

All Attachments hereto are incorporated by reference herein.

The person signing below warrants and represents he/she is authorized to sign on behalf of Customer.

Customer Signature: ____________________________

By: ____________________________________________

Title: ___________________________________________

Date: _________________________________________

SBC SimpleLink Enhancedsm Win Order Form

Overview	SBC rewards business customers, who have their business access lines with another competitive local exchange carrier, with commitment-based discounts for up to ten account telephone numbers (ATN’s) within a single state. Here’s how it works:

Select a term and a minimum monthly revenue commitment (MMRC)

SBC will discount your monthly bill each month

The greater your commitment, the greater our discounts.

Our satisfaction guarantee waives early termination fees when you select a 2 or 3-year term plan and cancel within 90 days of installation
Selecting the plan

Check one in each row

State:	IL	IN	MI	OH WI

Term:	1 Yr.	2 Yr.	3 Yr.

MMRC:	$45	$85	$200
Discounts	Total Volume Discount: % Applies eligible services: Features listed under Feature discount, Business Exchange Access Service, Business DID Trunks (Analog PBX) and local usage except usage from an existing optional calling plan.

Maximum Monthly Discount: $85 per month for services listed under Total Volume Discount above.

Feature Discount: 10% Applies to eligible features: Call Forwarding, Remote Call Forwarding, Caller ID, Caller ID with Name, Automatic Callback, Call Waiting, Repeat Dialing, 3-way calling, Call Screening and Voicemail Feature Package. Features purchased in package discount arrangements are not eligible for the feature discount with the exception of the Voicemail Feature Package.

3 Months Free Discount: 100% for 3 months on eligible services listed under Total Volume Discount , up to a maximum of $500 per month.
Telephone Numbers	Main Customer Account

Telephone Number: ( ) – Customer Code:

Area Code	Prefix	Line Number	Customer Code	Bill Date	Effective Date
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
ATN:#	( )	–
THE CUSTOMER SIGNING BELOW REPRESENTS AND WARRANTS THAT HE/SHE HAS READ, UNDERSTANDS AND AGREES TO THE TERMS OF THE SBC SIMPLELINK ENHANCED SM AGREEMENT, THE SIMPLELINK ENHANCED SM PLAN, AND IS AUTHORIZED TO BIND CUSTOMER UNDER THIS AGREEMENT.

__________________________	______________	__________________________	______________

Authorized Customer Signature	Date	Authorized SBC Signature	Date

___________________________________________	___________________________________________

Print name and Title	Print Name and Title

__________________________________________________________________________________________

Company name and address

THIS SECTION FOR INTERNAL USE ONLY
Contracts must be returned by SBC salesperson to:

BCS Contract Information Management

225 W. Randolph, Floor 9C

Chicago, IL 60606	Sales Channel/Distributor:

Sales Person:

Voice #: ( ) –	Fax #: ( ) –

Sales Code:	Promo Code:

3/22/04	SLE-WIN

2

SLE WB

SBC

2004-10-05

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